Privacy Policy - Immunosciences Clinical

Last updated: [DATE]

1. Scope & Applicability

Organic Life (trading as "Immunosciences Clinical") ("Company," "we," "our," "us") values your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit immunosciencesclinical.com and any linked mobile site or app (the "Platform"), place an order, book a nutrition consultation, or otherwise interact with us (collectively, "you," "customer," or "user").

This Policy applies to information collected through the Platform and does not cover information we may collect offline, or the practices of third-party sites we link to. By using the Platform, you consent to the collection and use of your information as described here. If you do not agree, please discontinue use of the Platform.

By providing your mobile number, you also consent to receive order updates, appointment reminders, and service communications from us via call, SMS, or WhatsApp, even if your number is registered under India's National Do Not Call / DND list, since these are transactional and service communications relating to a request you initiated with us.

"Personal Information" means any information that identifies you, directly or in combination with other data we hold, and that you provide to us or that we collect through the Platform. Information that is already publicly available, or obtainable under the Right to Information Act, 2005, is not treated as Personal Information under this Policy.

2. How We Collect Your Information

Information you give us directly, such as when you:

  • Create an account or place an order

  • Book a free consultation with our nutrition/onco-nutrition experts (via the Site, WhatsApp, or phone)

  • Contact customer support by email, phone, or WhatsApp

  • Subscribe to our newsletter or apply for our membership program

  • Leave a product review or submit a testimonial

  • Fill in any form on the Site

Information collected automatically, such as:

  • Device, browser, and operating system information

  • IP address and approximate location

  • Pages visited, time spent, and click behavior on the Site

  • Cookies and similar tracking technologies (see Section 8)

Information from other sources, such as:

  • Payment confirmations from our payment gateway partners

  • Delivery status updates from our courier/logistics partners

  • Publicly available information you've shared on social media, where you've chosen to connect it with us

3. What We Collect

Depending on how you interact with us, we may collect:

  • Name, email address, phone number, and shipping/billing address

  • Order history and product preferences

  • Health-related context you voluntarily share during a nutrition consultation (e.g., treatment stage, dietary restrictions, allergies, health goals) - provided only at your discretion and used solely to guide product recommendations, never to diagnose or treat any condition

  • Payment-related information (processed by our PCI-DSS-compliant payment gateway; we do not store full card details ourselves)

  • Communications you send us (emails, chats, WhatsApp messages, call recordings for quality/training purposes)

  • Technical and usage data described in Section 2

We only ask for information that is reasonably necessary to fulfil your order, provide a consultation, respond to your query, or improve our service - nothing more.

4. Sensitive Personal Information & Health Context

Because our consultations may involve you sharing details about a medical condition or treatment stage, we treat this information with additional care:

  • It is used strictly to help our nutrition team recommend suitable products - it is not used for diagnosis, medical treatment, or shared for any purpose unrelated to your consultation, without your explicit consent.

  • Access to this information is restricted to authorized nutrition/support staff on a need-to-know basis.

  • You are never required to share health details to use the Site or make a purchase - consultations are entirely optional.

  • You may withdraw consent to store or use this information at any time by contacting us (Section 11).

5. How We Use Your Information

We use your information to:

  • Process and fulfil your orders, including shipping and returns

  • Provide personalized product recommendations during consultations

  • Respond to customer support queries and complaints

  • Send order confirmations, shipping updates, and service communications

  • Send newsletters, offers, or promotions (only if you've opted in, and you may opt out anytime)

  • Improve our Site, products, and customer experience through analytics

  • Detect and prevent fraud, abuse, or unauthorized activity

  • Comply with applicable legal, tax, and regulatory obligations

  • Enforce our Terms & Conditions and other policies

Legal basis for processing

  • Contract performance - e.g., processing your order and arranging delivery

  • Legitimate interest - e.g., improving our Site and communicating service updates

  • Legal obligation - e.g., retaining transaction records as required under Indian law

  • Consent - e.g., sending marketing communications or using health context shared during consultations; you may withdraw this consent at any time by emailing [SUPPORT EMAIL]

6. How We Share Your Information

We do not sell or rent your personal information. We may share it with:

  • Service providers who help us operate - payment gateways, courier/logistics partners, hosting providers, customer support tools, and email/WhatsApp communication platforms - bound to use your data only to perform their function for us.

  • Professional advisors (legal, accounting) where necessary.

  • Law enforcement or regulators, where required by law, court order, or to protect our legal rights, your safety, or the safety of others.

  • A successor entity, if we're involved in a merger, acquisition, or sale of business assets - your information may be transferred as part of that transaction, subject to this Policy (or its equivalent).

Any third party we share data with is contractually required to protect it to a standard consistent with this Policy.

7. Data Retention

We retain personal information only as long as necessary to fulfil the purpose it was collected for, or as required by applicable law (e.g., tax and accounting record-keeping requirements). Once no longer needed, we take reasonable steps to securely delete or anonymize it.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and cart contents

  • Understand how visitors use the Site (via analytics tools such as Google Analytics)

  • Measure the performance of our marketing campaigns

You can control or disable cookies through your browser settings. Disabling cookies may affect some Site functionality, but you will still be able to browse and place orders.

9. Your Choices & Rights

You can:

  • Update your information by logging into your account or contacting customer support.

  • Unsubscribe from marketing emails/WhatsApp messages via the unsubscribe link or by contacting us.

  • Request deletion of your personal information, subject to any legal retention obligations.

  • Withdraw consent for optional processing (e.g., marketing, storage of health context shared in a consultation) at any time.

  • Request a copy of the personal information we hold about you.

To exercise any of these choices, contact us using the details in Section 11.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encryption (SSL/TLS) for data in transit, restricted access on a need-to-know basis, and secure hosting. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately.

11. Grievance Redressal / Contact Us

In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable Indian law, any concerns, complaints, or requests relating to this Policy or your personal information can be directed to:

Legal Entity: Organic Life Wellness Pvt Ltd

  • GSTIN: 07AAGFO3232J1ZB
  • Email: info@immunosciences.in
  • Phone/WhatsApp: +91 92895 83007
  • Registered Address: Basement, D-842, New Friends Colony, South Delhi, Delhi - 110025, India

We will acknowledge and address grievances within the timelines prescribed under applicable law.

12. Children's Privacy

The Platform is not directed at individuals under 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected such information, we will delete it promptly. If you believe a minor has provided us information, please contact us.

13. Third-Party Links

Our Site may link to third-party websites (e.g., payment gateways, social media, our blog sources). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.

14. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top will reflect the most recent revision. Continued use of the Site after changes take effect constitutes acceptance of the updated Policy.

15. Contact Us

For any questions about this Privacy Policy or how we handle your information:

  • Legal Entity: Organic Life (trading as "Immunosciences Clinical")

  • GSTIN: 07AAGFO3232J1ZB

  • Email: info@immunosciences.in

  • Phone/WhatsApp: 91 92895 83007 

  • Registered Address: Basement, D-842, New Friends Colony, South Delhi, Delhi - 110025, India