Shipping & Delivery Policy

Immunosciences Clinical Last updated: July 30, 2026

At Immunosciences Clinical, we understand that our customers often depend on timely delivery of their nutrition and supplement orders to support ongoing treatment routines. We work to process and ship every order as quickly and carefully as possible.

1. Order Processing Time

  • All orders are processed within 1–2 business days of payment confirmation.

  • Orders placed on weekends or public holidays will begin processing on the next business day.

  • During high-demand periods or restocking, processing may take up to 3 business days. We will notify you by email or WhatsApp if there is a significant delay.

2. Shipping Destinations

We currently ship to addresses across India. If you require delivery outside India, please contact our support team before placing your order to check availability.

3. Shipping Time & Delivery Estimates

Delivery Location

Estimated Delivery Time (after dispatch)

Metro cities (Delhi NCR, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune)

2–4 business days

Other cities and towns

4–7 business days

Remote / rural areas

7–10 business days

Total delivery time = processing time + shipping time. Delivery estimates are provided by our courier partners and are not guaranteed; occasional delays may occur due to weather, courier network disruptions, or circumstances beyond our control.

4. Shipping Charges

  • Free shipping on all prepaid orders above the threshold displayed at checkout.

  • A nominal shipping fee applies to orders below this threshold, calculated and displayed at checkout before payment.

  • Cash on Delivery (COD), where available, may carry an additional handling fee, shown at checkout.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation via email/SMS/WhatsApp containing:

  • Your tracking number

  • The courier partner's name

  • A tracking link

You can use these details to track your shipment directly on the courier's website. If you haven't received tracking information within 2 business days of placing your order, please reach out to us.

6. Packaging

Given the sensitive nature of clinical nutrition products, all orders are packed securely and discreetly to protect product integrity and your privacy during transit.

7. Delayed, Lost, or Missing Shipments

If your order is delayed beyond the estimated delivery window, tracking shows no movement, or your shipment appears lost:

  • Contact us with your order number, and we will investigate with our courier partner.

  • If a shipment is confirmed lost in transit, we will offer a free replacement or a full refund, at your preference.

8. Damaged or Incorrect Items

If your order arrives damaged, tampered with, or incorrect:

  • Please contact us within 48 hours of delivery with your order number and photos/videos of the product and packaging.

  • We will arrange a replacement or refund as per our Refund Policy, at no additional cost to you.

9. Failed Delivery Attempts

If a delivery attempt fails due to an incorrect address, unavailability of the recipient, or refusal to accept the order:

  • Our courier partner will typically attempt redelivery 1–2 more times.

  • If delivery still fails, the order will be returned to us. Reshipping costs may apply, and COD orders may be canceled and restocked at our discretion.

Please ensure your shipping address and contact number are accurate and complete at checkout to avoid delays.

10. Order Changes & Cancellations

If you need to change your shipping address or cancel your order, please contact us as soon as possible. Once an order has been packed or handed to our courier partner, we may not be able to make changes.

11. Contact Us

For any shipping-related questions, reach out to our support team: