Terms & Conditions

Last updated: [30-07-2026]

THIS DOCUMENT IS AN ELECTRONIC RECORD UNDER THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES MADE THEREUNDER, AND IS PUBLISHED IN ACCORDANCE WITH THE CONSUMER PROTECTION (E-COMMERCE) RULES, 2020, WHICH REQUIRE PUBLICATION OF THE RULES, PRIVACY POLICY, AND TERMS OF USE FOR ACCESS TO OR USE OF A WEBSITE. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURE.

Please read these Terms & Conditions ("Terms") carefully. By accessing, browsing, or using immunosciencesclinical.com or any associated mobile site (the "Site"), or by purchasing any product from us, you ("you," "user," "customer") agree to be bound by these Terms in full.

The Site is owned and operated by Organic Life (trading as "Immunosciences Clinical"), a partnership firm registered at Basement, D-842, New Friends Colony, South Delhi, Delhi - 110025, India, GSTIN 07AAGFO3232J1ZB ("Company," "we," "us," "our"). As a user of the Site, you are contracting with Organic Life through these Terms.

1. Eligibility

Only persons who are competent to enter into a legally binding contract under the Indian Contract Act, 1872 may use the Site or transact on it. If you are a minor, you may browse the Site but must transact only through a parent or legal guardian. If you are acting on behalf of a company, partnership, or other entity, you confirm you are duly authorized to bind that entity to these Terms.

2. Changes to These Terms

We may revise these Terms at any time by posting an updated version on the Site, effective immediately upon posting. The version in effect at the time you place an order governs that order, so we encourage you to review these Terms each time you use the Site. If you do not agree with the current Terms, please stop using the Site.

3. About Our Products

Immunosciences Clinical sells nutritional and dietary supplements formulated to support patients during and after cancer treatment, as well as general wellness. Our products are dietary/nutritional supplements, not drugs, medical devices, or a substitute for a balanced diet and healthy lifestyle.

  • Products are intended for use by adults 18 years or older, unless otherwise advised by a qualified healthcare professional.

  • Do not exceed the recommended dosage unless directed by a healthcare professional.

  • Store products as instructed on the label — typically in a cool, dry place away from direct sunlight and moisture, and out of reach of children.

4. Medical Disclaimer

  • Our products are not intended to diagnose, treat, cure, or prevent any disease, including cancer.

  • Content on this Site — including testimonials, clinical statistics, blog articles, and consultation recommendations — is provided for informational purposes only and does not constitute medical advice, diagnosis, or treatment.

  • Always consult your oncologist or treating physician before starting any new supplement, particularly if you are undergoing chemotherapy, radiation, or other treatment, are pregnant or lactating, or are on other medications.

  • Personalized recommendations made during a nutrition consultation are based solely on the information you share with us and are not a substitute for professional medical advice.

  • We aim for accuracy in the health information we publish but do not guarantee it reflects the most current research. Never delay seeking medical treatment because of something you read on this Site.

  • If you experience any adverse reaction, discontinue use immediately and seek medical attention.

  • Individual results vary; testimonials reflect personal experiences and are not a guarantee of similar results for any other user.

5. Orders, Pricing & Product Information

  • All prices are listed in INR (₹), inclusive of applicable GST unless stated otherwise, and exclude delivery charges unless specified at checkout.

  • We reserve the right to correct pricing or listing errors, and to refuse, cancel, or reduce the quantity of any order at our discretion — including where we suspect a violation of these Terms, fraud, or unavailability of stock. Where an order is cancelled after payment, a full refund will be issued as per our Refunds & Cancellation Policy.

  • We make reasonable efforts to ensure product descriptions, images, and pricing are accurate, but the Site may contain occasional typographical errors or omissions; product images are indicative and may differ slightly from the actual product.

  • Order confirmation does not guarantee availability; we will notify you promptly if an item cannot be fulfilled.

  • Products purchased from us are for personal use only and may not be resold or redistributed without our written consent.

6. Consent to Communications

By providing your phone number and/or email, you consent to receive order updates, appointment reminders, service communications, and (where you've opted in) marketing communications from us via call, SMS, email, or WhatsApp — including on numbers registered under the National Do Not Call (DND) / National Customer Preference Register — since these relate to a request or relationship you have initiated with us. You may opt out of marketing communications at any time (see Section 15 and our Privacy Policy); transactional/service messages related to an active order cannot be opted out of.

7. Payments

We accept payments via the methods listed at checkout (cards, UPI, net banking, wallets, etc.) through secure, PCI-DSS-compliant third-party payment gateways. We do not store your full card details.

8. Shipping & Delivery

Shipping timelines, coverage, and charges are governed by our Shipping Policy.

9. Returns, Refunds & Cancellations

Returns, exchanges, refunds, and order cancellations are governed by our Return & Refund Policy and Refunds & Cancellation Policy.

10. Your Account

You may hold one account with us. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Your account is personal and non-transferable. If you suspect unauthorized use of your account, contact us immediately (Section 15). We may suspend or terminate accounts that violate these Terms, at our discretion.

11. Acceptable Use of the Site

You agree to use the Site lawfully and will not:

  • Violate any applicable law or regulation in connection with your use of the Site;

  • Interfere with or disrupt other users' access to or enjoyment of the Site;

  • Resell material obtained from the Site;

  • Transmit spam, chain messages, or unsolicited communications through the Site;

  • Post or transmit unlawful, defamatory, obscene, harassing, hateful, or otherwise objectionable content;

  • Attempt to probe, scan, or breach the security of the Site, or interfere with its normal operation (e.g., via viruses, flooding, or unauthorized access attempts).

Violation of this section may result in suspension or termination of your access and, where applicable, civil or criminal liability under Indian law.

12. User-Generated Content

If you post a review, comment, testimonial, or other content on the Site, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content in connection with operating and promoting the Site, subject to our Privacy Policy. You remain solely responsible for the content you submit, and we reserve the right (without obligation) to remove any content we consider inappropriate.

13. Intellectual Property

All content on this Site — including text, graphics, logos, product formulations, clinical-data summaries, and page layout — is the property of Organic Life or its licensors and is protected under Indian intellectual property law. You may use the Site's content for personal, non-commercial purposes only; you may not copy, reproduce, modify, distribute, or create derivative works from it without our prior written consent. No trademark or proprietary right is granted to you through your use of the Site.

14. Third-Party Links

The Site may link to third-party websites (e.g., research sources cited in our blog, social media, or payment providers) as a convenience. We do not endorse and are not responsible for the content, accuracy, or practices of any third-party site. Accessing a third-party site is at your own risk, and you should review its own terms and privacy policy separately.

15. Disclaimer of Warranties

The Site and its content are provided on an "as is" and "as available" basis. To the extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, in relation to the Site or Products. We do not warrant that the Site will be uninterrupted, error-free, or that defects will be corrected.

16. Limitation of Liability

To the fullest extent permitted by law, Organic Life, its partners, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of (or inability to use) the Site or Products, including any adverse health outcome resulting from failure to consult a physician before use, except where such liability cannot be excluded under applicable Indian law.

17. Indemnification

You agree to indemnify and hold harmless Organic Life, its partners, employees, and affiliates from any claims, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Site, or content you submit that infringes any third party's rights.

18. Force Majeure

We will not be liable for any delay or failure in performing our obligations due to events beyond our reasonable control, including natural disasters, pandemics, strikes, government action, internet or courier disruptions, or similar events.

19. Governing Law, Jurisdiction & Class Action Waiver

These Terms are governed by the laws of India. Courts in New Delhi, Delhi shall have exclusive jurisdiction over any dispute arising from these Terms or your use of the Site. You agree to bring any claim individually and waive any right to participate in a class or representative action against us.

20. Domestic Use

The Site and Products are intended for use within India. If you access the Site from outside India, you do so at your own risk and are responsible for compliance with your local laws.

21. Termination

We may suspend or terminate your access to the Site at our discretion if we believe you have breached these Terms, and may cancel any pending orders as a result, without liability to you.

22. General

  • Entire Agreement: These Terms, along with our Privacy Policy, Shipping Policy, Return & Refund Policy, and Refunds & Cancellation Policy, constitute the entire agreement between you and us regarding use of the Site.

  • Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force.

  • No Waiver: Our failure to enforce any provision does not waive our right to do so later.

  • Assignment: You may not assign your rights under these Terms. We may assign our rights at our discretion.